You can find answers to your questions from below FAQ board. If you aren’t satisfied with the answers, please send us your questions then we will get back to you as soon as possible.
FAQ
- I can’t get the OfficeHARD appliance power on.

1.Check the connection between power cable & AC socket on the wall.
2.If the power still doesn’t come in, try out with other electronic product to check whether electricity flows properly.
3.If the problem constantly appears, please call to our A/S center. (+82-2-2006-6978)

- The power is on but I can’t access to OfficeHARD.

1.Check the network connection.
2.Check IP address whether it is setup correctly.
It might available to access http://oh2009/ but not with IP address. This is due to incorrect IP setup.
3.Access to System Administrator page http://oh2009:8001/ and restart the web server.
(System Administrator default password is ‘admin/1111) If you can access as system administrator,
turn off the power by pressing the power button and turn it on again.
4.If the problem constantly appears, please call to our A/S center. (+82-2-2006-6978)

- How to setup IP when there isn’t DHCP server.
1.Generally it is explained base on environment with DHCP server provided, if not, please try as below.
- I would like to know how to setup router/hub.
1.Please refer to the router/hub manual.
- Free A/S perios is over. I need to have product care service.
1.OfficeHARD free A/S expires after 1 year from the purchase date. When the free A/S is over, you are available to purchase product care package to protect your OfficeHARD. Please contact our A/S center(+82-2-2006-6978).
- Any limited OS for Client Computer?
1.All OS is available for client version. (Windows, linux, mac, etc.)
- Receiver can't download files from file link.
1. IP setup might be incorrect from the router/hub.
- I forgot my password. Any way to find user or administrator password?

1.There is no way to find our administrator password. Please contact our A/S center. (+82-2-2006-6978)
2.For user password, please request to your OfficeHARD administrator.

- Does OfficeHARD always has to be connected to internet for use?
1.Both of administrator and user have to be online to use OfficeHARD.